Contact Us
Effective Date: September 29, 2026
Last Updated: September 29, 2026
We are always happy to assist you with questions regarding your order, products, shipping information, returns, or any other concerns.
For customer support, please contact us through:
Email:
service@luminafinegems.com
Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM PDT
We aim to respond to all customer inquiries within 1–2 business days. Response times may vary during weekends, holidays, promotional periods, or periods of high customer demand.
When contacting us regarding an order, please include your order number and the email address used during checkout so we can assist you more efficiently.
Our customer support team is dedicated to providing helpful and accurate assistance throughout your shopping experience with LuminaFineGems.
