FAQ
Effective Date: September 29, 2026
Last Updated: September 29, 2026
How long does shipping take?
Orders are processed after payment confirmation. Delivery times typically require approximately 10–20 business days depending on the destination, shipping method, and local carrier conditions.
Please note that delivery times are estimates and may be affected by customs processing, weather conditions, carrier delays, or other circumstances outside of our control.
Do you offer free shipping?
Yes.
Free Standard Shipping is available for orders of $49.00 or more.
For orders below $49.00, Standard Shipping is $5.99.
Expedited Shipping is available for $8.99.
Can I return my order?
Yes. LuminaFineGems accepts eligible returns according to our Return Policy.
Customers may request a return within 30 days after receiving their order. Items must meet the return requirements described in our Return Policy.
How can I contact customer support?
You can contact us at:
Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM PDT
How can I track my order?
Once your order has been shipped, tracking information will be provided through the email address used during checkout.
Please allow time for tracking information to update after shipment.
Are payments secure?
Yes. We use secure payment processing systems designed to protect customer payment information during checkout.
