Return Policy
Effective Date: September 29, 2026
Last Updated: September 29, 2026
At LuminaFineGems, customer satisfaction is important to us. We accept eligible returns to help ensure a positive shopping experience.
Return Period
Customers may request a return within 30 days after receiving their order.
To begin a return request, please contact:
Please include your order number and reason for the return.
Return Requirements
To be eligible for a return:
- The item must be unused and in original condition.
- The item must include original packaging when possible.
- The return request must be submitted within the return period.
Items that show signs of wear, damage, alteration, or improper handling may not qualify for a return.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
We recommend using a trackable shipping method when returning items.
Refund Processing
Once we receive and inspect the returned item, we will process the refund to the original payment method.
Refund processing times may vary depending on your payment provider.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with photos and order information. We will review the issue and provide assistance.
Contact:
